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Returns & Exchanges



 

How to Return an Item

At Birkat Elyon, complete customer satisfaction is our top priority. If for any reason you are not satisfied with your purchase, please return it within 10 calendar days of receipt for refund or exchange. Merchandise must be in original, unused condition with original sales receipt included. Special orders, custom-made or altered items are not returnable or refundable. Returned items are subject to a $25 restocking fee. There is no restocking fee for exchanged items, but shipping charges apply.

To return eligible merchandise, call customer service toll free at (877) 777-8352. We will issue a Return Authorization Number (RA#). Once you have your RA#, ship the package prepaid and insured in a durable un-crushable shipping box, together with the original sales receipt and the RA#. We cannot issue a refund for items shipped uninsured that are lost in transit.

Your refund will be credited to the original payment method. Return merchandise to: BIRKAT ELYON, 183 Lakeside Drive South, Lawrence, NY 11559.

 

 

 

How to Exchange an Item

At Birkat Elyon, complete customer satisfaction is our top priority. If for any reason you are not satisfied with your purchase, we will gladly accept items for exchange. Please return it within 10 calendar days of receipt for exchange. Merchandise must be in original, unused condition with original sales receipt included. Special orders, custom-made or altered items are not returnable or exchangeable.  Shipping charges apply.

To exchange eligible merchandise, please call customer service toll free at (877) 777-8352. Once you let us know the new item you wish to exchange for, we will start production same day. Then simply ship the item you wish to exchange in the prepaid package and ship it in a durable un-crushable shipping box, along with the original sales receipt and the style number of the item you are exchanging for. (Don't forget to insure the package) We will not be held responsible for uninsured items shipped that are lost in transit. Please allow about 10 days for the production of your new order.

Return merchandise to: BIRKAT ELYON, 183 Lakeside Drive South, Lawrence, NY 11559.