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  ARE THERE DIFFERENT GRADES OF CUBIC ZIRCONIA?  
  Definitely! It all depends on the rough material that is produced by each manufacturer, ranging from poor to excellent quality. The best quality Cubic Zirconia is clearer and harder to cut while the cheaper kind is cloudier and softer. The difference shows up in the rough Cubic Zirconia that BIRKAT ELYON insists upon using. We use the finest and purest quality Cubic Zirconia which is hand-cut and hand-polished following the classic Russian formula. The cutting of our stones is accomplished by professional cutters who examine their workmanship for perfection with a magnifying glass called a loupe. Last but not least, our high quality stones are polished with the costliest and most effective diamond powder.
 
     
  WHAT APPEARS TO BE THE DIFFERENCE BETWEEN BIRKAT ELYON CUBIC ZIRCONIA AND A DIAMOND?  
  Our Cubic Zirconia gold and platinum jewelry offers a clarity and sparkle similar to diamonds. Utilizing only the world's finest Cubic Zirconia in the classic Russian formula, our stones are admired by both jewelers and gemologists.
 
     
  HOW DO I CHECK THE STATUS OF MY ORDER?  
  After placing an order with BIRKAT ELYON, you will receive an Email confirmation which has a link to the status page of your order. Either click on that link or go to our Customer Service web page where you can click on order information and track your package. If your order has been shipped, the tracking number will be displayed so you can track the package with the shipping carrier. Otherwise, you will see the words “order is in progress.”
 
     
  DO BIRKAT ELYON PRICES EVER CHANGE?  
  Yes, our prices are subject to change without notice, so you would be charged for the price of the merchandise as it is listed on the day of purchase.
 
     
  DO YOU CHARGE SALES TAX FOR MY BIRKAT ELYON PURCHASES?  
  We are required by law to charge sales tax for orders shipped to a state where our offices and workshops exist. In our case, that only applies to purchases we ship within New York State, at a rate that varies based upon the locality involved.
 
     
  HOW DO I ORDER ON BIRKAT ELYON.COM?  
  Simply click the “Add to Shopping Bag” button to place the items in your Shopping Bag. Your order will be submitted at the very end of the checkout process when we ask for your credit card information.
 
     
  IS IT SAFE TO ORDER ON OUR WEBSITE?  
  You’re in safe hands because BIRKAT ELYON uses industry-standard encryption technology, transferring and receiving customer data. It’s just another example of how we respect your personal information as described in our Privacy Policy.
 
     
  WHO DO I CONTACT IF I NEED EXTRA HELP OR ADVICE?  
  You can reach us via Email on our Customer Service page or by calling us toll-free at 877-777-8352. Our knowledgeable representatives have great purchase suggestions and will be available to assist you from 10 a.m. to 5 p.m. EST Monday through Thursday and 10 a.m. to 2 p.m. EST on Fridays. If you leave a message after hours, a BIRKAT ELYON representative will call you on the next business day.
 
     
  WHAT PAYMENT METHODS DO BIRKAT ELYON ACCEPT?  
  For USA orders, we gladly accept Visa, MasterCard, American Express, and Discover. We do not accept wire transfers.
 
     
  HOW DO I CARE FOR CUBIC ZIRCONIA JEWELRY BY BIRKAT ELYON?  
  To give your jewelry the best possible care, be sure to take it off before you swim, shower, do rough housework or handle hair care products, lotions, soaps, and perfume. And so that the pieces of jewelry don’t scratch each other, store each one separately. Cleaning is quite easy. To restore the luster of these Birkat Elyon stones and their solid gold and platinum settings, either use a special jewelry cleaning solution or simply soak in lukewarm soapy water for around 20 minutes. Follow up with a small, soft toothbrush to clean off any residue and then rinse well to bring out the luster of the jewelry. Keep in mind that our simulated emeralds should ONLY be cleaned by wiping with a soft, dry cloth. As to pearls, please note that Birkat Elyon simulated pearls should ONLY be gently wiped with a slightly dampened cloth.
We also suggest that your jewelry undergoes periodic professional maintenance. BIRKAT ELYON uses an Ultra Sonic Machine to restore the stones original brilliance.
 
     
  WHAT’S THE BEST WAY TO CARE FOR BIRKAT ELYON PEARLS?  
  Just like cultured pearls, our simulated pearls are of lasting beauty. Just be sure to keep them free of perfumes, cosmetics, perspiration, and dirt. From time to time, gently wipe your simulated pearls with a slightly damp cloth.
 
     
  HOW CAN I CHECK ON THE STATUS OF MY REPAIR?  
  To find out the status of your repair, contact Customer Service toll-free at (877) 777-8352. You can reach a BIRKAT ELYON representative from 10 a.m. to 5 p.m. EST Monday through Thursday and from 10 a.m. to 2 p.m. EST on Fridays. Of course, if you leave a message after hours, we will call you back the next business day.
 
     
  HOW ARE RETURNS OR EXCHANGES MADE?  
  If returned within 10 calendar days accompanied by a sales receipt, merchandise in original, unused condition can be accepted for refunds, credit or exchange. Please read our “Return Policy” before returning an item.
 
     
  DOES BIRKAT ELYON HAVE A CATALOG?  
  No. We are constantly changing and expanding the jewelry collection on our website. If you don’t see exactly what you are looking for online, you can contact us and find out if we can produce it for you.
 
     
  HOW DO I MEASURE MY FINGER SIZE?  
  To make sure that you have the perfect ring size, BIRKAT ELYON recommends that instead of trying to measure it yourself, you go to a jewelry store for help. They have the means to measure your finger size accurately.
 
     
  HOW DO I MEASURE MY WRIST FOR A BRACELET?  
  The standard length for a bracelet which fits most women is 7 inches, but since people’s wrists vary, somewhat longer or shorter bracelets may be needed. To achieve a perfect fit, you’ll want your bracelet to be around one-half inch longer than your wrist measurement. Here is how to measure your wrist for that correct bracelet size:
(1) Use a flexible tape measure or string to gauge the circumference of your wrist at your wrist bone.
(2) Write down the wrist measurement. (For example, 7 inches.)
(3) Add one-half inch to the measurement. ( In this case, 7 + .50 = 7 .5 inches)
This tells you the exact bracelet length you will need.
 
 
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